In case of a fire, observer should immediately contact the Illinois State University Police Department by dialing "911". Calls from campus phones are routed to the Illinois State University Police Department (ISUPD), where a dispatcher is on duty 24 hours a day. The dispatcher will contact the Normal Fire Department for assistance. Note: If calling from a cell phone or off campus phone, your call will be routed to Metcom, a county wide dispatch center. Please advise the operator that the call is an ISU campus emergency.
If someone sees fire or smells smoke in a building...
Note: When using a cell phone to call 911, the call will go directly to Metcom a county-wide dispatch center. The dispatcher should be notified that this is an emergency on the ISU campus.
The following information should be given to the dispatcher:
- Name of the caller.
- Location from which call is being made and location of the situation, if known.
- Phone number where caller can be reached on a callback.
- Description of the situation (i.e., fire, type of injury, etc.)
- If possible, stay on the phone until the dispatcher has obtained all the pertinent information; however, under no circumstances is anyone to place themselves in danger to make a phone call or stay on the phone.
Upon activation of a building fire alarm, the Building Coordinator/designee should call 911 from a university phone and report the fire/alarm.
Note: 911 calls placed from cell phones will go directly to METCOM. a county wide dispatch center. Please advise the operator that the call is an ISU campus emergency.
***ALL FIRE ALARMS ARE TO BE TREATED AS ACTUAL FIRE EVENTS***
Portable fire extinguishers are readily available in university buildings and may be used provided the following conditions are met: